terms & conditions
  1. Status and Business Structure
    1. ‘The Vocal Hub’ website is managed by Vocal Coach Sofia Maffei. The expression ‘we’, ‘our’ and ‘us’ refers to the teacher and / or TVH.
    2. All bookings through the website constitutes a contract with the teacher, who is self-employed and carries out private lessons in her own name.
    3. Any payments made through the website or subsequently, if held by TVH is held for and on behalf of your teacher.
    4. These conditions apply to all bookings and to each contract between the student and the teacher. The expression ‘you’ and ‘your’ refers to the student.
  2. Data Protection
    1. Your personal details will be held in the strictest confidence in accordance with the Data Protection Act 1998 and will be accessible only to TVH and your teacher.
    2. A booking includes a pre-selected opt-in which gives us permission to send you booking confirmation and lesson reminder emails. Your personal details will never be passed to any third party. If / when you no longer wish to receive these, please indicate accordingly, but let us know or update your student account accordingly.
  3. Booking Policy and Payments
    1. Lessons
      1. The contents of each lesson will be agree with your teacher. TVH and its teachers will always strive to conduct lessons that prioritize vocal health as well as providing the student with the necessary knowledge to take care of their voice.
      2. Each lesson will last for no less than 55-minutes to allow for student changeover. Any special requirements that would clash with this rule should be talked about with your teacher, who will assess this in a case by case manner.
      3. Lessons can be held online or in-person at a Studio in Camden, North London.
    1. Non Adult Students (Children)
      1. Students under the age of 16 must be accompanied by an adult (over 18) at all times during the lesson. We may ask for age verification. Please check with your teacher before booking.
      2. The nature of vocal technique means that lessons may not be suitable for children under the age of 12. Please check with your teacher before booking.
    2. Cancellations & Rescheduling
      1. Notification of cancellation of previously booked lessons must be received by us not less than 24 hours before the agreed start time for the lesson; or payment will remain due.
      2. Notification of cancellation or reschedule can be made by phone, email or text. The time stamped on the sent or received message will be used in calculation of the notice period.
      3. No refunds will be made for missed lessons. In the case of extraordinary circumstances, your teacher will asses the case for each individual student. We ask all students to kindly adhere to our cancellation policy as stipulated here; respecting the student’s and the teacher’s time.
      4. Lessons cancelled with less than 24-hours’ prior notice, or missed, will be charged at the full lesson rate. This is unless you have purchased a ‘Bundle Package’, in which case your lesson will simply be deducted from the total left in your bundle and be labeled as ‘Confirmed & No Show’.
    3. Pricing & Payments
      1. Discount bundle packages are only valid for one year and lessons bought as part of them cannot be used after the package expiry date.
      2. The price of each lesson or discount package of six lessons shown on the website at the time of your booking will be honoured.
      3. Each five or ten lesson discount package must be paid in full at the time of the first lesson in a series; otherwise, the individual non-discounted lesson rates apply.
      4. Payments may be made by card, bank transfer or PayPal in advance of the lesson.
      5. Individual non-discounted lessons can be purchased through our online booking system, where the payment options are Card or PayPal.
      6. Discounted bundle packages can only be paid for through Bank Transfer or PayPal and must be arranged via email with your teacher.
    4. Booking Policies
      1. Individual non-discounted lessons should be booked through our booking system and paid for with the methods there offered (Card or PayPal)
      2. Discounted bundle packages should be booked with your teacher via email, phone or text. Your teacher will schedule them for you in our system and you will receive a notification for each booked lesson with a link to the Online Meeting for each lesson.
      3. Unless the student specifies they require an in-person appointment, all lessons will be booked as online meetings.
      4. Each lesson will come with its own Online Meeting link to the Zoom App. Online meetings on Zoom with The Vocal Hub do not require any further payment than the suitable rate applicable to your lesson. Students will need to have a valid Zoom account, which should be set up by them.
      5. If the student should require to move the lessons to Skype instead of Zoom for any particular reason, they are responsible for letting the teacher know this.
    5. Health
      1. You must declare any adverse health conditions to your teacher before beginning the lesson. You are otherwise deemed to declare that you are in good health.
      2. Your teacher reserves the right to discontinue a lesson if – in their opinion – a student is too young or unfit or not well enough to sing.
      3. Your teacher may also recommend you see a Vocal Health Professional (such as a GP, ENT or Speech Therapist) if they have serious concerns about the health of your voice. This however is merely an advice and you should make this assessment yourself and/or with your trusted health professional.
      4. Teachers at The Vocal Hub make it clear they are not and never claim to be Vocal Health Medical Professionals and impart their vocal health knowledge based on years of studying singing technique. No teacher at The Vocal Hub is or claims to be qualified to diagnose or rehabilitate students with serious vocal concerns. If this is your case, please consult with your trusted medical professional.
      5. The Vocal Hub will make sure, to the best of their ability, that the teaching space is suitably clean for in-person lessons, as per government guidelines. We are not responsible however for students following COVID protocol at the Studio. Please adhere to the guidelines given by the UK Government and the Establishment where the lessons take place.
  4. Limitations of Liability
    1. Whilst we shall do our best in providing techniques and structured practice which have proved – in others – to improve their singing, we give no warranty that, as a result of the lessons, you will be able to sing at all or to sing better than at the start of the lessons.
    2. We shall not conduct any medical tests as to the suitability of any student to learning to sing. You agree to participate in singing lessons voluntarily, and, unless you tell us otherwise, we shall assume that you are in good health.
    3. Whilst your teacher will endeavour to ensure that no exercises or vocal instruction given will cause injury or pain, using poor technique or excessive misuse of the voice may during or outside of your lesson may cause injury. You are personally responsible for telling your teacher if you experience any pain or discomfort during your lessons.
    4. Students must understand that there is an increased risk of injury or vocal damage in singing or performing any of the given exercises while ill or recovering from illness, particularly if such illness is of the vocal tract and airways. Partaking in lessons and/or using the voice outside the lessons should be done at your own risk and assessing whether you are healthy enough to do so.
    5. Neither TVH nor your teacher will be liable to you for any pain, injury or vocal damage brought about during or in exercises following a lesson.
    6. Lessons take place online without any physical contact between you and your teacher. You are therefore responsible for your own safety.
    7. In the unlikely event that we cancel or reschedule a lesson for any reason, our liability will be limited to the price of the lesson. Where possible, we shall offer you an alternative lesson at a later date and time. We shall not be liable for any consequential loss resulting from the cancellation.
    8. In any case where TVH or an individual teacher is shown to have been in breach of contract or to have been negligent, our liability shall be limited to the value of the last lesson(s) bought (not being able to add the sums pertaining to previous lessons) or the sum of £500, whichever is the greater.
  5. Notifications and Law
    1. Neither TVH nor the teacher will be liable to you or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any obligations, if the delay or failure was due to any cause beyond our reasonable control, e.g. a force majeure.
    2. Notifications sent to us must be by email to your teacher (team@www.thevocalhub.co.uk) and will be deemed to be received when acknowledgement/confirmation of reception is sent to you by your teacher.
    3. The validity construction and performance of any agreement in consequence of the booking shall be governed by English law and the parties irrevocably submit to the non-exclusive jurisdiction of the High Court in England.

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